National Westminster Bank Plc

Financial Ombudsman decision DRN3554955 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

did not inform him that if he took out a loan for slightly less he would be charged a much lower rate of interestInterest and rates

the bank had not managed the conflict between his interests and those of the bankProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3554955.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.