Santander UK Plc
Financial Ombudsman decision DRN3553960 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed Mar 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Bereavement and power of attorney
In the Ombudsman’s words
Santander accepts that it should have allowed Mrs Q to take money out of Mrs R’s accountIdentity checks and access
Mrs Q held a power of attorney for Mrs R’s accountBereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3553960.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.