NewDay Ltd

Financial Ombudsman decision DRN3553482 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

should NewDay have allowed Ms G to open the credit card account in the first place?Irresponsible lending

He thinks that NewDay Ltd trading as Aqua (NewDay) shouldn’t have allowed Ms G to take out a credit card with it – because she is a vulnerable consumer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3553482.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.