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Apfin Ltd

Financial Ombudsman decision DRN3549398 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr A complains that APFIN Ltd – which trades as cashasap.co.uk – didn’t carry out proper checks before it made a series of loans in 2014 and 2015.Irresponsible lending

I think it was reasonable for APFIN to take that at face value – initially, at least. But by the middle of 2015 Mr A was – if he was to be believed – incurring unexpected expenses almost on a monthly basis. So, whatever Mr A said about his situation, I think APFIN should have realised he was having difficulty with his borrowing.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3549398.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.