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Creation Consumer Finance Limited
Financial Ombudsman decision DRN3543944 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
Creation has confirmed it will adjust her credit file to remove any adverse entries caused in relation to the loanCredit file reporting
Mrs G says she was sold the system on the basis that the financial benefits it generated would cover the cost of repaying the loanProduct mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3543944.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.