National Westminster Bank Plc

Financial Ombudsman decision DRN3542188 Not upheld

Not upheldoutcome, as published by the Ombudsman

£640redress stated in the decision

Mon Jan 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates, Complaint handling

In the Ombudsman’s words

He got into financial difficulty. And at the end of the loan, he was given a stark choice of either paying a lump sum or to take out a reconsolidation loan at a higher rate of interest.Treatment in financial difficulty

Mr W complains National Westminster Bank Plc (NatWest) mis-sold him a loan and set a rate of interest which was too highInterest and rates

He also complains about the way NatWest handled his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3542188.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.