Lloyds Bank PLC

Financial Ombudsman decision DRN3535524 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Mar 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

I don’t think it was right of the branch manager to assume Ms D wouldn’t have been able to use internet banking because of her memory issues.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3535524.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.