Nationwide Building Society

Financial Ombudsman decision DRN3528855 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

complaint concerns the time taken to transfer money between their online savings account and linked current accountPayment delayed or failed

concerned about the lack of transparency in relation to transferring moneyService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3528855.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.