Nationwide Building Society

Financial Ombudsman decision DRN3521053 Upheld

Upheldoutcome, as published by the Ombudsman

£925redress stated in the decision

Mon Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Miss D complains that Nationwide Building Society will not refund £125 which she says was retained by one of its Automated Teller Machines (ATMs).Payment delayed or failed

I think it is more likely than not that the missing £125 was later returned by the ATM - possibly after a subsequent reboot.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3521053.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.