Barclays Bank UK PLC

Financial Ombudsman decision DRN3498966 Not upheld

Not upheldoutcome, as published by the Ombudsman

£78redress stated in the decision

Fri Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Service failure

In the Ombudsman’s words

Mr M complains that Barclays Bank UK PLC didn’t follow their procedure in trying to recover funds that he lost as a result of a scam.APP scam refund refused

Barclay’s have acknowledged they should’ve tried to recall the payment much more quickly and they’ve offered compensation for delays they’ve caused in seeking to try to recover the funds.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3498966.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.