Nationwide Building Society

Financial Ombudsman decision DRN3495027 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

When he went to the branch he was asked to provide identification in the form of a passport, driving licence or bank card.Identity checks and access

Mr L complains about the service he received from Nationwide Building Society when he tried to complete a bank transfer over the phone.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3495027.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.