Firms › TSB Bank plc ›
TSB Bank plc
Financial Ombudsman decision DRN3493687 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr M complained about repeated problems with replacement cards provided by TSB Bank plc. He said he’d had to keep ringing to find out what was happening with his complaint, and he wanted TSB Bank plc to pay him back for all his call costs.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3493687.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.