Firms › FirstRand Bank Limited ›
FirstRand Bank Limited
Financial Ombudsman decision DRN3486519 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Apr 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms M complains that FirstRand Bank Limited, trading as MotoNovo Finance (“MotoNovo”) won’t allow her to reject a vehicle, she financed through them, despite it having had numerous faults.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3486519.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.