Lloyds Bank PLC

Financial Ombudsman decision DRN3485268 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Data and privacy

In the Ombudsman’s words

Lloyds said it couldn’t make changes retrospectively. It’s suggested she ask the credit reference agencies to add a notice of correction to her credit fileCredit file reporting

Lloyds treated Ms W’s complaint as a Data Protection breach, which is why she complained to this service.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3485268.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.