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Creation Consumer Finance Limited
Financial Ombudsman decision DRN3485048 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms B complains about a finance agreement she took out with Creation Financial Services Limited so her daughter-in-law could buy a new car. She says the repayments on the loan were unaffordable to her and she is unhappy that Creation did not perform any affordability assessments before granting the loan.Irresponsible lending
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3485048.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.