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Sesame Limited
Financial Ombudsman decision DRN3483859 Upheld
Upheldoutcome, as published by the Ombudsman
£733redress stated in the decision
Mon Jun 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
it was also delayed by not all the necessary information being provided by Miss H and Miss F. But it’s striking that they felt the need to contact the lender direct after not being able to get timely responses from the broker.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3483859.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.