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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN3474989 Upheld
Upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Sat Jan 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr D complains that Shop Direct Finance Company Limited (trading as “Very”) didn’t set out its Buy Now Pay Later offer (“BNPL”) clearly and this led him to believe that he’d pay less interest than he was asked to.Product mis-sold
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3474989.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.