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NewDay Ltd

Financial Ombudsman decision DRN3473915 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Miss G complains that NewDay Ltd (“NewDay”) defaulted her account and that they sold the account to a debt collection business.Treatment in financial difficulty

I understand that Miss G was quite ill before the birth of her baby and I hear what she says when she explains that she was too ill to speak on the phone and would’ve preferred to pay via an app.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3473915.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.