HSBC Bank plc

Financial Ombudsman decision DRN3473662 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

Mrs F also felt that the loan was mis-sold to her and complains about having to deal with a third party, acting on behalf of HSBC, and the nature of its telephone calls.Treatment in financial difficulty

Mrs F also felt that the loan was mis-sold to herProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3473662.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.