Firstplus Financial Group Plc

Financial Ombudsman decision DRN3466463 Not upheld

Not upheldoutcome, as published by the Ombudsman

£148redress stated in the decision

Mon Oct 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting

In the Ombudsman’s words

Mrs L says that it led her to believe that interest was not accruing on her secured loanInterest and rates

She said that her credit file had showed that the loan balance was reducing.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3466463.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.