Barclays Bank UK PLC

Financial Ombudsman decision DRN3463728 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

He had suffered a serious health issue making him susceptible to stress and although he’d referred the investigator to this there hadn’t been a response.Support for vulnerable customers

Mr M complains that Barclays Bank UK PLC made errors on his business bank account and provided poor service when discussing this with him.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3463728.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.