Ikano Bank AB (publ)

Financial Ombudsman decision DRN3437337 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Sat Aug 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

Remove any reference to the loan from Mrs T’s credit file with all relevant credit agencies.Credit file reporting

I consider that’s a fair and reasonable approach for me to take. Firstly, I’ve contemplated whether there was a misrepresentation made to Mrs T at all.Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3437337.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.