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Lloyds Bank PLC
Financial Ombudsman decision DRN3425331 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£9,225redress stated in the decision
Fri May 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs W has complained that Lloyds Bank Plc won’t refund her £12,225 she lost after falling victim to fraud.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3425331.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.