Tri The Bike Shop Limited

Financial Ombudsman decision DRN3423632 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr P complains that Tri The Bike Shop Limited didn’t activate his loan agreement for twelve months and that he now can’t afford to make the payments that are due under it.Treatment in financial difficulty

The credit broker for the agreement was Tri The Bike Shop. It made an error and didn’t activate the agreement correctlyService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3423632.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.