HSBC UK Bank Plc
Financial Ombudsman decision DRN3417038 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Mar 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr W complains that HSBC UK Bank Plc wouldn’t write off his outstanding credit card debt and didn’t discuss his finances or take his financial hardship into consideration before providing a solution.Treatment in financial difficulty
Mr W says that HSBC’s failure to speak to his partner caused him even more distress because of his mental health issues and which mean he’s a vulnerable customer.Support for vulnerable customers
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3417038.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.