HSBC Bank plc

Financial Ombudsman decision DRN3410395 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss N complains HSBC Bank Plc didn’t do enough to help her recovery money she sent to someone.APP scam refund refused

I think HSBC’s customer service could’ve been better. It seems it could’ve kept her updated more effectively, and that it gave her information which led her to think she’d get her money back.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3410395.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.