Lloyds Bank PLC

Financial Ombudsman decision DRN3407769 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr E complains that Lloyds Bank PLC (“the bank”) has failed to provide him with additional information on a historic loan, and that it gave him incorrect current account information.Complaint handling

Mr E was unhappy that the bank acted unreasonably in initially telling him that his current account had a loan on it, and then taking over a year to confirm that it did not.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3407769.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.