PSA Finance UK Limited

Financial Ombudsman decision DRN3406760 Upheld

Upheldoutcome, as published by the Ombudsman

£792redress stated in the decision

Sun Oct 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Remove any adverse information recorded on Mr J’s credit file in respect of this account.Credit file reporting

I thought PSA Finance had provided Mr J with very poor customer serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3406760.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.