National Westminster Bank Plc

Financial Ombudsman decision DRN3404837 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

did National Westminster act in accordance with its obligation to satisfy itself Miss C could repay the money she asked to borrow from it?Irresponsible lending

Miss C complains that National Westminster Bank plc shouldn’t have given her a loan due to her vulnerable status.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3404837.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.