National Westminster Bank Plc

Financial Ombudsman decision DRN3392585 Upheld

Upheldoutcome, as published by the Ombudsman

£1,088redress stated in the decision

Mon Jun 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr B2 complains on behalf of his brother, Mr B1, that National Westminster Bank Plc (“NatWest”) was irresponsible when it lent money to his brother.Irresponsible lending

I now need to consider whether NatWest should have done anything differently if it was aware of Mr B1’s mental health condition at the time of the application.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3392585.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.