Yorkshire Building Society

Financial Ombudsman decision DRN3388064 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr M and Ms M complain that Yorkshire Building Society (YBS) failed to respond positively and sympathetically to the financial difficulties they are facing because it will not allow them to change their mortgage from capital repayment to interest only.Treatment in financial difficulty

This is due to the credit file stating that there was a payment arrangement and arrears.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3388064.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.