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Santander Consumer (UK) Plc

Financial Ombudsman decision DRN3383581 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

I also direct Santander Consumer (UK) Plc to remove any adverse information recorded with credit reference agencies about the agreement.Credit file reporting

Mr L complains that Santander Consumer (UK) Plc (“Santander”) repossessed a car he was paying for under a conditional sale agreement, against the terms of the agreement and the Consumer Credit Act 1974 (“the Act”).Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3383581.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.