National Westminster Bank Plc

Financial Ombudsman decision DRN3382495 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Dec 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

In 2015 Mr J realised he had a default on his record for the credit card account.Credit file reporting

Mr J subsequently asked for a copy of this letter from NatWest – at least twice – but they didn’t provide one.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3382495.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.