Caversham Finance Limited

Financial Ombudsman decision DRN3375503 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mrs G complains that Caversham Finance Limited trading as BrightHouse added additional products to her finance agreement that she did not want or needProduct mis-sold

BrightHouse has not explained how the refund was calculated or how much Mrs G has paid for these additional products.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3375503.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.