Motability Operations Limited

Financial Ombudsman decision DRN3372411 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

She says it did not treat her correctly when she appealed its decision.Complaint handling

At the very centre of this complaint is a vulnerable lady with a long term illness who, it seems, relies on having a car.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3372411.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.