Lloyds Bank PLC

Financial Ombudsman decision DRN3372068 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs C complained because Lloyds Bank PLC wouldn’t provide her with a complete refund when she suffered a scam.APP scam refund refused

Mrs C also said she hadn’t been given the option of waiting for the cheque to clear before the money was credited to her account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3372068.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.