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Idem Capital Securities Limited

Financial Ombudsman decision DRN3363799 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

failed to treat them fairly when they were experiencing financial difficultiesTreatment in financial difficulty

Idem’s communication (or lack of) with Mr and Mrs C in 2015 was poorService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3363799.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.