Lloyds Bank PLC

Financial Ombudsman decision DRN3363664 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Thu Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Lloyds Bank’s offer to settle Mr and Mrs F’s complaint is fair.Irresponsible lending

Lloyds Bank has accepted that the customer service it provided Mr and Mrs F has been below the standard they were entitled to expect.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3363664.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.