Lloyds Bank PLC

Financial Ombudsman decision DRN3363051 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Aug 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Lloyds has accepted that it has not provided the level of service Mr P should have been able to expect in some areas, such as not being able to provide a copy of the letter about the debt sale.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3363051.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.