Black Horse Limited
Financial Ombudsman decision DRN3361642 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
I think Mr G had sufficient time to review the information and the agreement wasn’t mis-sold to him.Product mis-sold
Mr G complains that Black Horse Limited (“Black Horse”) wouldn’t allow him to pay the outstanding balance on his car hire purchase agreement using a credit card.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3361642.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.