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Clydesdale Financial Services Limited
Financial Ombudsman decision DRN3358787 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
I am not persuaded that it would be fair or reasonable for me to require Barclays Partner Finance to release Miss M from the credit agreement because of her medical problems.Irresponsible lending
I remind Barclays Partner Finance that if Miss M is experiencing financial difficulties, it must respond to those difficulties positively and sympathetically.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3358787.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.