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Provident Personal Credit Limited

Financial Ombudsman decision DRN3347814 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss Y complains Provident Personal Credit Limited wrongly recorded missed payments with credit reference agencies, adversely affecting her credit history.Credit file reporting

I have found that Provident should have done more to explain how it records arrears and handled Miss Y’s complaint betterComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3347814.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.