MCO Capital ltd

Financial Ombudsman decision DRN3346252 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Sep 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

it should not have used a Continuous Payment Authority to pay for a loan instalment while it was looking into the matter. Further Miss A continued to be chased by email and phone messages for loan repayments until February 2012.Treatment in financial difficulty

Speedcredit had not followed the Office of Fair Trading’s Debt Collection Guidance on disputed debts.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3346252.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.