National Westminster Bank Plc

Financial Ombudsman decision DRN3342718 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

The bank does not dispute that Mr E and Miss R may have been given some incorrect information when they agreed the loan and overdraft.Product mis-sold

The bank has accepted that its customer service has been poor at times.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3342718.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.