National Westminster Bank Plc

Financial Ombudsman decision DRN3339165 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

The Representative, who became a third party mandate account holder on Mr W’s account in 2010, says NatWest shouldn’t have sold the packaged accounts to him because it led to Mr W running up a large overdraft, which he is struggling to pay off.Irresponsible lending

Mr W has complained about two packaged accounts that National Westminster Bank Plc (“NatWest”) sold to him.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3339165.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.