Capital One (Europe) plc

Financial Ombudsman decision DRN3337354 Upheld

Upheldoutcome, as published by the Ombudsman

£2redress stated in the decision

Tue Oct 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting

In the Ombudsman’s words

Mrs G complains that Capital One (Europe) plc has unfairly defaulted her credit card accountCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3337354.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.