National Westminster Bank Plc

Financial Ombudsman decision DRN3335919 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Feb 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr B has complained National Westminster Bank Plc won’t pay back money which ended up being paid to the wrong account.APP scam refund refused

He felt they initially told him they’d get his money back and refund him within five days.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3335919.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.