HSBC Bank plc

Financial Ombudsman decision DRN3328988 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

HSBC should put Mr G in the position he would’ve been had he been charged the preferential rate associated with the Advance account on his overdraft.Interest and rates

Mr G has complained that HSBC Bank Plc (“HSBC”) mis-sold an Advance packaged bank account to him in 2013.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3328988.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.