Firms › Caversham Finance Limited ›
Caversham Finance Limited
Financial Ombudsman decision DRN3323065 Upheld
Upheldoutcome, as published by the Ombudsman
£252redress stated in the decision
Mon Feb 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
due to an initial error made by the engineer followed by poor communication and customer service the television had to be taken into a repair centre resulting in Mr W being left without a his television for around 8 weeks.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3323065.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.