Nationwide Building Society

Financial Ombudsman decision DRN3316863 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

did not provide him with all the information that he had asked for after making a Subject Access RequestIdentity checks and access

Mr A did not agree with our adjudicator’s findings because of Nationwide’s customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3316863.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.